7-day postage paid returns
30-day postage paid returns
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Warranty And Return

Warranty Policy

  • All products purchased from Lonnmeter come with a hassle-free warranty. We provide a 30day warranty. You can verify the warranty period with our customer service team in the body of your message or emails to anna@xalonn.com.
  • If your product turns out to have a defect during its warranty period, please contact us via the feedback form below or emails to anna@xalonn.com and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
  • Thank you in advance for all of the information you provide; we know your time is valuable.

Warranty Information Tips

  • Order ID: You can find this in the order history of the account the purchase was made through.
  • Model Name: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model name printed directly on them.

Returns and Refunds

The return policy on this page applies to all items on Lonnmeter. If you have any questions, please contact anna@xalonn.com.

  • Order Cancellation
    If you need to cancel an order, please contact anna@xalonn.com.
  • Order Not Shipped
    No fees will be charged and you will be refunded in full.
  • Order Shipped (based on our system status, not the order status)
    You are responsible for the shipping costs. If the order cannot be intercepted, you need to send it back in its original condition after receiving it. We will process your refund after receiving the package.

30-Day Hassle-Free Return Policy

  • You are eligible to return the item within 30 days of receiving it.
  • All returned items must be disassembled and repackaged in the same way they were originally received.
  • No restocking fee will be charged, but the customer is responsible for the return shipping costs. Lonnmeter will cover the return shipping costs if there is a quality problem with the product.
  • We will issue a refund after receiving the package. The refund will be refunded to the original account, and the processing time depends on the bank or service provider.

How to Return

  • Step 1: Contact us by email to make a return request.
  • Step 2: Once you have received the return authorization, please ship your package and provide the tracking number.
  • Step 3: Once you have received and inspected your package, we will issue your refund within 3 business days.
  • Please note that the product must be returned in the original packaging we provided and the product must be intact, otherwise no refund will be issued.

Contact Information

  • Email: anna@xalonn.com
  • Return Address: Room 202, Floor 2, Building 1, Jiaotong Nanyuan,No.12 Chang'an South Road, Yanta District, Xi'anCity, Shaanxi Province